FAQs

Q1: What is your return policy? We offer a 14-day Money-Back Guarantee. If you are not completely satisfied with your purchase for any reason, simply contact us within 14 days of receiving your order and we will arrange a full refund. Items must be returned in their original condition and packaging.

Q2: How long does delivery take? We pride ourselves on fast delivery. Orders are typically dispatched within 24 hours and delivered within 5 to 15 business days depending on your location. You will receive a confirmation email with tracking details as soon as your order ships.

Q3: How do I track my order? Once your order has been dispatched, you will receive an email with your tracking number. You can use this to monitor your delivery at every stage. You can also visit our dedicated Order Tracking page on the website at any time.

Q4: What payment methods do you accept? We accept all major payment methods including Visa, Mastercard, Revolut, Google Pay and Apple Pay. All transactions are secured and encrypted for your peace of mind.

Q5: Do you ship internationally? Yes! We ship across Europe and internationally. Shipping times and costs may vary depending on your location. All orders are tracked from dispatch to delivery.

Q6: How do I find my size? Each product page includes a size guide to help you find the perfect fit. If you are between sizes we generally recommend sizing up, especially for our jumpsuit and dress styles. You can also contact us directly and we will be happy to advise.

Q7: What does the Money-Back Guarantee include? Our 14-day Money-Back Guarantee means that if you are unhappy with your purchase for any reason, we will issue a full refund upon return of the item. No awkward questions asked — your satisfaction is our priority.

Q8: How can I contact customer support? Our support team is available Monday to Friday, 9am to 6pm (CET). You can reach us via our Contact page on the website and we aim to respond to all enquiries within 24 hours. We are always happy to help!