Politique de remboursement

💰 CartVibe Refund Policy

Our Commitment to You

 At CartVibe, your satisfaction is our absolute priority. If you are not completely happy with your purchase, we are here to make it right.

14-Day Money-Back Guarantee

 We offer a full 14-day money-back guarantee on all orders. If for any reason you are not satisfied with your purchase, simply contact us within 14 days of receiving your order and we will arrange a full refund.

Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 14 days of delivery
  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase must be provided

Non-Refundable Items

 The following items are not eligible for a refund:

  • Items that have been worn, washed or altered
  • Items returned after the 14-day window
  • Items damaged due to improper use or care

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our support team via the Contact page within 14 days of receiving your order
  2. Provide your order number and reason for return
  3. Our team will respond within 24 hours with return instructions
  4. Ship the item back to us in its original condition
  5. Once received and inspected, your refund will be processed within 5 to 7 business days

Refund Method

Refunds will be issued to the original payment method used at checkout. Please allow 5 to 7 business days for the refund to appear in your account depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with a photo of the item and your order number. We will arrange a replacement or full refund at no extra cost to you.

Contact Us

If you have any questions about our refund policy, please do not hesitate to reach out to our customer support team via our Contact page. Our team is available Monday to Friday, 9am to 6pm (CET) and we aim to respond to all enquiries within 24 hours.